01
Discovery
Does AI recognize the citizen's need and connect them to the relevant program?
AI Accessibility & Assurance for Public Services
When citizens ask AI about government services, what are they being told?
ClearPercept helps public institutions understand how accurately and effectively AI connects citizens to government programs and services.
“AI is becoming a new information layer between public institutions and the people they serve.”
Why It Matters
Publishing accurate information is no longer the end of the information journey.
Citizens increasingly use AI assistants to understand what support is available to them, whether they may qualify, and what they should do next. Public institutions control their programs and official information. But they do not directly control how AI systems discover, interpret and communicate that information.
Public Institution
Official programs & information
AI Systems
Interpret & respond
Citizen
Understands & acts
What happens between official information and the citizen experience is becoming an important new dimension of digital accessibility.
A New Assurance Question
How is your institution represented in the AI ecosystem?
02
Accuracy
Is the information citizens receive correct?
03
Eligibility
Are program rules interpreted appropriately?
04
Guidance
Are citizens given useful and accurate next steps?
05
Currency
Is AI relying on current information?
06
Trust
Is authoritative information being surfaced?
ClearPercept
See the citizen's AI experience of public services.
ClearPercept evaluates how leading AI systems represent public programs when responding to realistic citizen needs. The result is a structured view of where AI performs well, where meaningful gaps emerge, and where institutions may want to investigate further.
Measure
Understand how public programs are represented across leading AI systems.
Diagnose
Identify recurring gaps that may affect citizens' ability to discover, understand or access services.
Improve
Translate findings into actionable recommendations and measure whether changes improve outcomes.
Actionable Assurance
Not just a score. A path to improvement.
ClearPercept translates evaluation findings into evidence-backed recommendations that public institutions can review and act on.
Illustrative example
Observation
Citizens are not consistently being directed to the authoritative application pathway.
Why It Matters
Incorrect or incomplete guidance can create friction at the point a citizen is trying to access a service.
Recommendation
Review how authoritative application guidance is structured, published and surfaced.
Re-test
Measure whether the intervention changes AI performance.
Built around the realities of public-service information.
Program Owners
Understand how programs are represented through AI.
Digital Government Leaders
Add an AI-assurance perspective to digital accessibility.
Service Delivery Leaders
Identify information gaps that may create citizen friction.
Public Institutions
Monitor how increasingly important AI channels interpret official information.
AI is changing how citizens discover government.
As AI becomes a common starting point for questions about public services, institutions need a way to understand what citizens encounter before they ever reach an official website or service channel.
Digital access increasingly extends beyond the channels institutions directly control.
The Bigger Question
How accurately is government represented in the AI ecosystem?
ClearPercept makes that question measurable.
About
Building visibility into the citizen AI experience.
ClearPercept was created around a simple emerging question: as citizens increasingly turn to AI for information about public services, how can institutions understand whether those systems are connecting people to the right programs and information?
ClearPercept provides an independent measurement and assurance capability designed to help public institutions understand that emerging information environment.
Understand how AI represents your public programs.
Talk to us about evaluating the citizen AI experience across your programs and services.
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